I remember reading this transcript somewhere right after I had problems with the local tax department charging my escrow account for property I didn't own. It seemed to affirm my opinion of tax personnel.
The best part of this entire exchange?
"If you feel stupid, it's not because I'm making you feel that way. "
From what I can see the guy normally only calls it "Xerox" and was a little unsure of the term "photocopy". Plus he was in court and under oath, there was a lot of extra pressure to be especially sure they were talking about the same thing.